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As I mentioned earlier, the review times can vary depending on the department’s workload. However, please note that the timelines may vary depending on the nature of the request. As far as we can see, the account was closed immediately after the request was reviewed. Also, could you tell me when exactly did you make the deposits after your self-exclusion requests? Could you tell me when exactly your account was closed after your self-exclusion request on April 13th? Could you give us an update regarding your account?
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If the casino decides to react, we will reopen the complaint and you will be notified by email. However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. I have tried to contact the casino repeatedly but had no success. We would like to ask the casino to reply to this complaint. I don’t know what your job is within Lucky Max Casino, but you are a wet pot of scammers and there are a lot of experiences expressed on the internet.
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